Hi, I'm

Ashima

Agile Project Manager

Agile Project Manager delivering CRM modernization, release governance, and cross-functional sprint execution across enterprise environments.

6+

Years Of Experience

6+

Projects Completed

6+

CRM & QA Programs Delivered

My Skill Set

Driving Agile delivery excellence through structured governance, QA transformation, and enterprise CRM program execution

Agile Delivery & Scrum Execution

Facilitating Scrum ceremonies, managing backlog refinement, and tracking sprint velocity while ensuring alignment with enterprise Agile delivery standards

Project Governance & RAID Management

Managing RAID registers, tracking dependencies, and ensuring structured reporting frameworks to support risk mitigation and governance across complex programs

QA Strategy & Testing Governance

Designing testing strategies, overseeing defect lifecycle, and improving quality standards through structured QA governance and root cause analysis practices

Why Choose Me

My Experience Area

Agile Delivery (Scrum, SAFe, Jira, Azure DevOps)
95%
CRM Delivery (Microsoft Dynamics 365, UAT Coordination)
90%
QA Strategy & STLC (Testing Governance, RCA)
91%
Data Reporting & Insights (Power BI, Dashboards)
87%
Program Governance (RAID, Reporting, Microsoft Project)
92%
Sprint Planning & Backlog Management (Jira, Azure DevOps)
88%
Release Management (Deployment, Defect Tracking, UAT)
85%
Stakeholder Management (Cross-functional Alignment, Communication)
90%

Projects

My Amazing Works

Experience

L3 Harris Communications

Scrum Master (Contract)
November 2024 – May 2025

Roles & Responsibilities

• Led Agile program delivery for CRM modernization by facilitating Scrum events and backlog prioritization, improving team velocity by 20%

• Converted business requirements into structured user stories and acceptance criteria, reducing development cycle time by 22% across teams

• Managed RAID registers and sprint dashboards, enabling governance reporting and supporting successful delivery of 6+ enterprise production releases

Concentrix

Agile Project Manager
October 2021 – May 2025

Roles & Responsibilities

• Monitored Agile delivery for 5+ concurrent CRM initiatives, improving sprint throughput and enhancing delivery forecasting accuracy by 40%

• Facilitated backlog refinement and sprint planning sessions, reducing requirement volatility by 25% while aligning delivery with business priorities

• Implemented Observe.AI QA platform enabling real-time call monitoring, reducing manual QA effort by 50% and improving compliance tracking

Concentrix

Project Coordinator
June 2021 – October 2021

Roles & Responsibilities

• Coordinated sprint schedules and milestone tracking by documenting BRD and FRD requirements, improving operational efficiency by 20%

• Reviewed functional specifications and UAT plans with development and QA teams, strengthening governance and reporting accuracy across projects

• Facilitated cross-team communication and status reporting, ensuring consistent sprint execution and timely completion of program milestones

Concentrix

Sr. Quality Analyst
April 2019 – June 2021

Roles & Responsibilities

• Developed end-to-end testing strategies and QA governance, reducing recurring production defects by 35% through root cause analysis

• Managed defect lifecycle and resolution workflows, increasing test coverage and improving defect detection rates by 25% across applications

• Trained analysts on QA standards and testing practices, achieving 98% stable deployments and improved quality compliance across releases

DEGREE & CERTIFICATIONS

EDUCATION

Master’s in Network Engineering & System Analysis

2019 - 2021

Mohawk College, Hamilton, Ontario

Master’s in Computer Science & Engineering

2016 - 2018

DAV Institute of Engineering & Technology

Bachelor of Technology in Information Technology

2013 - 2016

DAV Institute of Engineering & Technology

Certified Scrum Master (CSM)

Scrum Alliance

AI for Scrum Master Certification

Scrum Alliance

Professional Recognition & Feedback

Strong Agile Leadership & Team Alignment

I worked with Ashima at L3Harris Communications, where I was in Network Operations/Project Management and she served as Scrum Master.

She consistently brought structure, clarity, and strong facilitation to Agile delivery. Her ability to remove blockers and align cross-functional teams improved both efficiency and predictability.

I would highly recommend Ashima for Scrum Master or Agile delivery roles where strong facilitation and results-driven execution are key.

Gaurav Bhandari

Network Operations/Project Management - L3Harris Technologies

Professionalism & Consistent Delivery Excellence

I had a great experience working with Ashima. She is a highly professional and dependable individual who takes strong ownership of her work and consistently delivers quality results.

Ashima has excellent analytical and communication skills, enabling her to collaborate effectively with teams and drive outcomes efficiently.

Her positive attitude and commitment to continuous improvement make her a valuable asset to any organization. I highly recommend her and am confident she will contribute significantly to any team she joins.

Alisha Bawa

Operations Lead - Wipro

Phone

+1 (647)-923-3311

Mail Id

bashima39@gmail.com

Address

Brampton, ON, Canada